FAQs

We require a 50% deposit on your order to reserve your linens. Your full order balance is due 10 days prior to your order ship date. Failure to pay your balance may result in delay or cancellation of your order.

We accept all major credit cards. We also accept ACH payment

Written notice of cancellation must be given 10 days prior to the scheduled shipping date, or a 50% restocking fee is assessed. Orders canceled the day before/day– of shipping, or at the time of delivery are non-refundable. Custom items are always non-refundable.   

Nope!

Placing an order with us is simple! Submit a bag online and one of our Event Consultants will reach out within 24 hours to confirm your order. You may also email or call us for inquiries that require immediate attention.

Yes! If you are looking for a specific linen design or have a style in mind that you’re not seeing on our website, we will happily help source it for you. We also offer our linens for sale and can have your linens custom monogrammed. Please reach out to [email protected] for more information or fill out the form on the CUSTOM REQUEST page and we will be in touch.

Yes! We service all of New England. Please ask your Event Rental Consultant for more information and to see if your order qualifies for special delivery rates.

Our standard rental term is 3 days. (For example, if your rental window starts on Friday, it is due back by Monday.) We can always extend your term if needed to for an additional fee.

You will know your scheduled pick up day when you confirm your order, and UPS will pick up directly from your doorstep. No lugging heavy linen bags to your local office – simply make sure your linen label is affixed to the return bag, leave in the agreed upon pick up location, and we’ll take care of the rest!

Yes. We get it, parties get wild & messy sometimes and accidents happen! While our damage waiver covers limited damage and wear (such as minor staining), we cannot cover major damages. If our in-house team is unable to wash or repair a linen, we will need to charge you the cost of its replacement. Please reach out to your Event Rental Consultant if you have any questions.

Unfortunately, our damage waiver does not cover lost or stolen linens and we reserve the right to charge you for the cost of replacing the linen if it is not returned to us. We understand that sometimes linens get accidentally misplaced after an event. If your linen gets misplaced but you think it might turn up, please give us a call and let us know so we can work together to resolve the issue.

Yes! Think of it as a sort of try-before-you-buy. We can mail up to 5 swatches for $8.99. We also offer our full collection of swatches for $95, a perfect option for professional event planners, designers and coordinators. If you’re looking for any swatches please email [email protected], or call us at 877-7-REVSOC.

We offer a variety of linen sizes and styles to choose from. Please reference our handy Linen Sizing Guide (located on each product page) or reach out to your Event Rental Consultant if you have any questions.

We are happy to help make any changes to your order prior to 10 business days of your expected ship date. Please reach out to your Event Rental Consultant to make any adjustments. You are always able to add to your order as long as the inventory is available.

Our shipping costs are dependent on the size and weight of your order, as well as your location and the needed delivery speed. We use UPS to deliver and pick up all orders and use their rates to cover your shipping costs.

No worries! Just call or email us and we will send you a new one to print out.

Delays happen, we get it. If your order was returned late, please reach out to our team as soon as possible to let us know. Depending upon when it was returned, your order may incur a late-return fee.

Yes, our Reverie Social Trade Account program is exclusively designed for event professionals.  Enjoy exclusive discounts on every event,  be the first to know about new product launches and more.  Sign up here!